1. Non-Refundable Membership

•  All membership purchases are final and non-refundable. Once purchased, members gain access to exclusive benefits, events, and content. However, please note that The Family Hub's digital content will become available starting January 2025.

2. Event and Service Add-Ons

•  Payments for specific events, workshops, or additional services offered by The Family Hub are subject to their individual cancellation and refund policies, as communicated during booking.

3. Membership Cancellations & Renewal Management

•  Members may cancel their membership at any time to prevent automatic renewal. To avoid renewal charges, cancellations must be made at least 14 days before the renewal date. Once canceled, access to membership benefits will continue until the end of the current subscription term, after which no further payments will be processed.

4. Special Cases for Membership Pauses

•  Requests for membership pauses due to personal hardship, medical reasons, or significant life changes will be reviewed on a case-by-case basis. Supporting documentation may be required.

5. No Refunds for Partial Use

•  Partial or limited use of membership benefits during the subscription term does not qualify for refunds or credits.

6. Special Pricing Offer

•  Members who take advantage of the early introductory offer of AED 997 (instead of the regular price of AED 1,450) lock in this price for life as long as their membership remains active.
•  Access to this offer is only valid on “Annual Membership” and the offer is open from November 13th, 2024 to December 16th, 2024.
•  If a member cancels their membership, they will not be able to rejoin at this special rate in the future. Upon rejoining, they will be subject to the current standard pricing.

Contact Us

For inquiries about your membership, to request a cancellation, or for any other support, please contact us at [email protected] or [email protected]

1. Introduction

The Family Hub (referred to as "we," "us," or "our") is committed to protecting the privacy and security of our members' and website visitors' personal data. This policy explains how we collect, use, share, and protect your information when you access our services or become a member.

2. Information We Collect

We may collect the following types of information:

•  Personal Information: Name, email address, phone number, date of birth, and payment details.
•  Usage Information: Information about your interactions with our website, such as pages visited and actions taken, collected through cookies and similar technologies.
•  Communication Data: Emails, messages, or feedback submitted through our communication channels.

3. How We Use Your Information

The data we collect is used for:

•  Managing and providing membership services.
•  Sending updates, newsletters, and marketing communications (with the option to unsubscribe).
•  Improving user experience and enhancing our services.
•  Processing payments and managing transactions securely.
•  Complying with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share information with:

•  Service Providers: Trusted partners who assist us in running our business (e.g., payment processors, email services).
•  Legal Obligations: When required to comply with applicable laws or respond to valid legal processes.

5. Data Security

We implement industry-standard security measures to protect your data. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Data Rights

Depending on applicable laws, you may have the following rights:

•  Access: Request details about the personal data we hold about you.
•  Correction: Correct or update your personal information.
•  Deletion: Request the deletion of your data (subject to certain limitations).
•  Objection: Opt-out of data processing for specific uses, such as marketing communications.
  To exercise your rights, please contact us at [contact details].

7. Cookies Policy

We use cookies and similar tracking technologies to improve your experience on our website. By using our website, you consent to our use of cookies as outlined in our Cookie Policy [link to cookie policy if applicable].

8. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices or content of these sites.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 without parental consent.

10. Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email or other channels.

Contact Us

If you have questions about our Privacy Policy, your data, or wish to exercise your rights, please contact us at [email protected] or [email protected]